Returns

If you receive one of our products and are not satisfied with your purchase or it doesn’t fit, you are welcome to return the item(s) at your own cost. Goods must be returned in the same condition as you received them, i.e. with hang-tags, un-worn, clean and un-washed. We accept online returns that are shipped within 30 days of receiving them.

You can create your return label here at www.caerols.com. Alternatively you can send the item(s) back yourself. Please print and include this PDF with the return package. Fill out the name of the customer as it appears on the order, order number and any additional information so we can easily assist you with the return process.

Please fill out this return PDF

Caerols’ return address
Name: Caerols-returns
Street:
Postal code:
City:
Country:

Refunds

All items are inspected on return. If the item is in its original condition, we will refund the garment(s) to the original form of payment within 15 business days. In the unlikely event that an item is returned to us in an unsuitable condition, we will contact you and may have to send it back.

Exchanges

Caerols does not exchange products, due to low stock and high order volume. If you would like a different size or color, please return your unwanted item and place a new order. Products bought in our online store can be exchanged for another item or for store credit.

Caerols cannot guarantee any changes after placing you made your purchase due to high order volume. Please contact us at caerolsdress@gmail.com soon as possible and display “Change order #123456” in the subject line.

Faulty or damaged goods

If you receive an item that is faulty or damaged, please contact us at caerolsdress@gmail.con and we will solve the issue.